Spiritual & Holistic W.E.B. Design Module 5 & 6 Client Management, Booking & Payment July 11th & 18th $200 Managing your client base involves a lot of moving parts. It’s not just about having great customer service skills or making the booking process easy and seamless, its also knowing how to organize your clients efficiently so that you can give every single one of them the V.I.P. treatment which keeps them loyal and the referrals pouring in. In modules 5 & 6 you will learn how to create compelling service descriptions, book your clients using automations, how to price your services fairly while honouring your expertise and how to choose the best payment portal for your business. • Customer service - o Terms of service o Incentives o Unhappy customers o When to refund • Booking through your website - o Creating services descriptions that entice o Setting hours of operation to fit your life o Blocking time for all aspects of your business o Managing client load to avoid burn out o How to offer in person & online services • How much to charge – o Market analysis for finding the right price for your service o Charging premiums for services after hours or off peak times o Discounts, Sales and payment plans – when to apply them and how o Engineering in your costs • Payment portals o POS options o Choosing the right payment portal for your business model o How to take Online or in person payment o Creating invoices with the right information for your customer • Client organization • Privacy rules & regulations Materials include: • Official Module 3 & 4 W.E.B. e-workbook • North Star Mystics Easy Peasy web content guide Ebook Duration: 7 hours over 3 sessions